Speaker Profile

Dianne Durkin

President and Founder, Loyalty Factor, LLC

Dianne Durkin is the president and founder of Loyalty Factor, a consulting and training company that enhances employee, customer and brand loyalty for some of the nation’s most prominent corporations and smaller businesses. Her new book, The Power of Magnetic Leadership: It's Time to Get R.E.A.L. is the focus of this webinar. The Clarion Independent Reviewer have described it as a must read. She has more than 25 years of experience in training and development, finance, direct sales and international marketing, and is widely recognized as a visionary thinker who has a rare combination of creativity and a strong business sense.

Quick to assess the core issues within a company and outline their impact on the organization and its profits, productivity and people, she is continually requested to lead companies into new markets and in new directions, handle organizational restructures and set up programs to build lasting commitments with employees and customers.

Interviewed as the Loyalty Expert by ABC News, Durkin was featured in the New York Times, Wall Street Journal, Fortune, USA Today, Investor’s Business Daily and the Boston Globe, among numerous other publications. She was the subject of two cover stories in Learning and Training magazine and Sales & Service Excellence.




Speakers
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Organic Growth and the Customer Experience

Creating loyal, engaged customers is more important and challenging than ever. It requires successful marketing and an understanding that loyalty is not a single program; it is a journey and strategic business goal.

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Speakers
  •   Recorded
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  •     ¤10.00
Engaging and Empowering Employees for Increased Earnings

According to Gallup, more than two-thirds of American workers are not engaged or disengaged in their workplaces. The ISR, a leading research and consulting company, recently conducted a study of 660,000 global employees where the results show a dramatic difference in bottom-line results between companies with highly engaged employees compared with organizations with low levels of engagement.

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