Organic Growth and the Customer Experience
Overview:
Creating loyal, engaged customers is more important and challenging than ever. It requires successful marketing and an understanding that loyalty is not a single program; it is a journey and strategic business goal.
In this session we will discuss the importance of loyalty and how to create emotional connections with customers that will drive additional revenues and growth.
Areas Covered in the Session:
- Definition of Loyalty
- Statistics that demonstrate the return on investment of customer loyalty
- What loyalty is based on
- How to create lasting loyalty with customers
- How to effectively approach various types of customers
Who Will Benefit:
- Supervisors
- Managers
- Executives
- Department Managers
- Employment Managers
- Human Resource Professionals
- Leaders who are trying to implement change across their organizations